Frequently Asked Questions

Everything you wanted to ask, answered.

Retirement living, our Care Centre and Memory Care — clearly explained.

Retirement Living

Care Centre

Memory Care

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Our team is happy to talk things through with you and your family.

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Everything you wanted to ask, answered.

Retirement Living

What does an "Occupation Right Agreement (ORA)" mean?

Under the ORA what payments will I need to make?

What is the village levy and what does it cover?

Can the monthly fee change?

What payment do I make when I leave the village?

When will the balance of the ORA be repaid?

Can I bequeath my ORA to another family member or friend?

Can a family trust purchase an ORA?

What happens if I need full-time care?

Who is responsible for insurance?

Who is responsible for maintenance and repairs?

Who looks after the interests of the residents?

Can my family and friends come to stay?

Is the village safe and secure?

Do I have to maintain my lawns and gardens?

What happens when I go on holiday?

Can I transfer to another unit within the village?

Care Centre

What are the different levels of care that St Andrew's Village offers?

How can I arrange for an assessment to be undertaken?

How much will it cost to stay in the Care Centre?

What is the difference between a premium and a standard room?

How do I know if I am eligible for a fee subsidy?

Can we retain our own doctor?

Do you offer physiotherapy?

What are the visiting hours, and when is the main meal served?

Are activities and church services provided?

Can I bring my own furniture, TV and telephone?

Is there a laundry service, and do we bring linen?

How do I give feedback or make a complaint?

Memory Care

I am having difficulty dealing with all the changes for my Dad/Mum. Is there anyone who can help?

Are there activities offered to keep my mum or dad busy during the day?

What grooming services are available?

Do you have staff to administer medication several times a day?

Can my family member bring their own furniture? Do we need insurance?

What if my mother or father has concerns about the behaviour of other residents?

Will they be able to spend time outdoors?

Can I join in with meals or activities when I visit?

How can a private resident keep their room secure?

Still have questions?